{"id":10,"date":"2024-12-07T11:28:49","date_gmt":"2024-12-07T11:28:49","guid":{"rendered":"http:\/\/fontdevila.art\/?page_id=10"},"modified":"2024-12-07T13:43:10","modified_gmt":"2024-12-07T13:43:10","slug":"politica-de-devolucions-i-reemborsaments","status":"publish","type":"page","link":"https:\/\/fontdevila.art\/es\/politica-de-devolucions-i-reemborsaments\/","title":{"rendered":"Pol\u00edtica de devolucions i reemborsaments"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<p>A <b>Fontdevila.Art<\/b>, ens esforcem per garantir la teva satisfacci\u00f3 amb les nostres obres. Tot i aix\u00ed, entenem que poden sorgir situacions en qu\u00e8 sigui necess\u00e0ria una devoluci\u00f3. A continuaci\u00f3, detallem la nostra pol\u00edtica:<\/p>\n<p><b>Visi\u00f3<\/b><\/p>\n<p>Les devolucions es poden sol\u00b7licitar dins dels <b>14 dies naturals posteriors a la recepci\u00f3 del producte<\/b>. Si han passat m\u00e9s de 14 dies, no podem oferir un reemborsament complet o un canvi.<\/p>\n<p>Condicions per a les devolucions<\/p>\n<ul>\n<li>L&#8217;article ha d&#8217;estar <b>sense \u00fas<\/b>, en perfectes condicions i en el seu <b>embalatge original<\/b>.<\/li>\n<li>No s&#8217;accepten devolucions de:\n<ul>\n<li>Obres fetes a mida o personalitzades, ja que es creen segons les teves prefer\u00e8ncies espec\u00edfiques.<\/li>\n<li>Productes danyats per causes externes no atribu\u00efbles a <b>Fontdevila.Art<\/b>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Per completar la devoluci\u00f3, necessitem un comprovant de compra. <b>No envi\u00efs la teva compra directament al creador de l&#8217;obra.<\/b><\/p>\n<p><b>Reemborsaments<\/b><\/p>\n<p>Un cop rebuda i inspeccionada l&#8217;obra retornada, t&#8217;informarem via correu electr\u00f2nic sobre l&#8217;aprovaci\u00f3 o rebuig de la devoluci\u00f3. Si s&#8217;aprova:<\/p>\n<ul>\n<li>Es tramitar\u00e0 el reemborsament i es retornar\u00e0 l&#8217;import mitjan\u00e7ant la mateixa forma de pagament utilitzada, en un termini m\u00e0xim de <b>7-10 dies laborables<\/b>.<\/li>\n<\/ul>\n<p>Reemborsaments tardans o desapareguts<\/p>\n<ul>\n<li>Revisa el teu compte bancari.<\/li>\n<li>Contacta amb la teva entitat banc\u00e0ria o empresa de targetes de cr\u00e8dit, ja que pot haver-hi un temps de processament.<\/li>\n<li>Si encara no has rebut el reemborsament, contacta\u2019ns a info@fontdevila.art<\/li>\n<\/ul>\n<p><b>Canvis<\/b><\/p>\n<p>Nom\u00e9s es poden canviar articles si han arribat defectuosos o danyats. Si \u00e9s el teu cas, escriu-nos a <b>info@fontdevila.art<\/b> i envia&#8217;ns l&#8217;article a <b>{adre\u00e7a f\u00edsica}<\/b>.<\/p>\n<p><b>Enviament de devolucions<\/b><\/p>\n<ul>\n<li>Les despeses d\u2019enviament de la devoluci\u00f3 s\u00f3n responsabilitat del comprador i no s\u00f3n reemborsables. Si es concedeix un reemborsament, el cost de l\u2019enviament es descomptar\u00e0 de l\u2019import.<\/li>\n<li>Recomanem utilitzar un servei d\u2019enviament rastrejable i\/o adquirir asseguran\u00e7a d\u2019enviament per evitar incid\u00e8ncies. <b>Fontdevila.Art<\/b> no es fa responsable de devolucions perdudes durant el transport.<\/li>\n<\/ul>\n<p><b>Excepcions per a obres personalitzades<\/b><\/p>\n<p>Les obres personalitzades, creades espec\u00edficament per enc\u00e0rrec del client, <b>no s\u00f3n elegibles per devoluci\u00f3 ni reemborsament<\/b>, excepte en cas de defectes o danys derivats del proc\u00e9s de transport.<\/p>\n<p><b>Ajuda<\/b><\/p>\n<p>Si tens dubtes o necessites m\u00e9s informaci\u00f3 sobre la pol\u00edtica de devolucions i reemborsaments, no dubtis a contactar-nos a <b>{email}<\/b>.<\/p>\n<p>Gr\u00e0cies per confiar en Fontdevila.Art!<\/p>\n<p>&nbsp;<\/p>\n<p>Aquesta Pol\u00edtica de devolucions i reemborsaments, va ser actualitzada per \u00faltima vegada el 03\/01\/2025.<\/p>\n<p>\u00a9 Aquestes disposicions legals estan subjectes a drets d\u2019autor i han estat creades exclusivament per a Fontdevila.Art.<\/p>\n<p><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<!-- \/wp:post-content -->","protected":false},"excerpt":{"rendered":"<p>A Fontdevila.Art, ens esforcem per garantir la teva satisfacci\u00f3 amb les nostres obres. Tot i aix\u00ed, entenem que poden sorgir situacions en qu\u00e8 sigui necess\u00e0ria una devoluci\u00f3. A continuaci\u00f3, detallem la nostra pol\u00edtica: Visi\u00f3 Les devolucions es poden sol\u00b7licitar dins dels 14 dies naturals posteriors a la recepci\u00f3 del producte. Si han passat m\u00e9s de [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\r\n<p><b>This is a sample page.<\/b><\/p>\r\n<!-- \/wp:paragraph --><!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Overview<\/h2>\r\n<!-- \/wp:heading --><!-- wp:paragraph -->\r\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Additional non-returnable items:<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:list -->\r\n<ul>\r\n<li>Gift cards<\/li>\r\n<li>Downloadable software products<\/li>\r\n<li>Some health and personal care items<\/li>\r\n<\/ul>\r\n<!-- \/wp:list --><!-- wp:paragraph -->\r\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Please do not send your purchase back to the manufacturer.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>There are certain situations where only partial refunds are granted:<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:list -->\r\n<ul>\r\n<li>Book with obvious signs of use<\/li>\r\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\r\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\r\n<li>Any item that is returned more than 30 days after delivery<\/li>\r\n<\/ul>\r\n<!-- \/wp:list --><!-- wp:paragraph -->\r\n<h2>Refunds<\/h2>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:heading -->\r\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\r\n<!-- \/wp:heading --><!-- wp:paragraph -->\r\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:heading -->\r\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\r\n<!-- \/wp:heading --><!-- wp:paragraph -->\r\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<h2>Exchanges<\/h2>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<h2>Gifts<\/h2>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<h2>Shipping returns<\/h2>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<h2>Need help?<\/h2>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\r\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fontdevila.art\/es\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fontdevila.art\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fontdevila.art\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fontdevila.art\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fontdevila.art\/es\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":0,"href":"https:\/\/fontdevila.art\/es\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"wp:attachment":[{"href":"https:\/\/fontdevila.art\/es\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}